WORK FOR QBR

Are you passionate about helping entrepreneurs?

QBR is always seeking to add strategic, ambitious, and talented individuals to our team. But first, you should know a little about the environment around here. We work in a fast-paced, ambiguous environment where there are always multiple competing priorities.

QBR is an Online Business Management/Virtual Assistant Business where we support small businesses with management of websites, blogs, social media, email lists, newsletters, email marketing, digital marketing, and many other administrative tasks. Tasks can include but are not limited to blog writing, web design, graphic design, site updates, social media, customer service, video editing, list building, emails, scheduling, many admin tasks, phone calls, customer funnels, driving traffic, webinars, and much more.

Important details you should know when considering if QBR is a good fit for you:

  • We have an office cat who roams the halls, jumps on desks, protects the building, and enjoys a good scratching.
  • Everyone here is an account manager. You are assigned clients that mostly match your expertise as best as possible. You lean on the team and their specialties in other areas to serve the full needs of your clients. You are responsible for account happiness, retention, quality, hours, and implementation. We cross-train in new areas to help best serve clients.
  • We are busy! We have fun, but most days, the team is working heads down unless they are collaborating on something. There are bound to be days where every client needs something from you, and you have to set and balance their expectations. Some days are a little intense. You will always have multiple projects and clients on your to-do list. There are always deadlines and things to do.
  • Your job description can change daily. We work closely together to deliver everything to our clients, which means your job description will include a little of everything. Everyone pitches in with customer support, admin, and taking out the trash. You will always be sought out for your area of specialty, but you must be a team player to deliver all the things we offer to the client. This changes as our clients’ needs change.
  • Culture matters! We want someone who is happy to be here, willing to help, excited to bring new ideas, and who truly cares about helping their clients. Someone should be in it for the long haul. It is not easy to bring someone up to speed on clients, and they grow attached to their account managers.

DOES THIS SOUND LIKE A FUN ADVENTURE?

If so, please send in a cover letter and your resume to codi@quickbusinessresolutions.com!

In your cover letter, you will want to reference my love of pigs.
There are a lot of little details that clients hide in long emails, so it's important for you to be thorough and follow instructions!

THE PERKS OF WORKING AT QBR

Besides some standard perks, we also offer kitty stress relief!

HEALTHCARE

DENTAL

OFFICE CAT

401(K)

PTO

SICK TIME

STOCKED OFFICE KITCHEN

CHARACTERISTICS WE'RE SEEKING

  • Honesty
  • Accountability
  • Integrity
  • Attendance
  • Consistency
  • Having internal motivation
  • Ability to communicate
  • Ability to learn and improve from every experience
  • Going above and beyond for the customer
  • Forward thinking – beating the client to the next step

REQUIREMENTS OF ALL ACCOUNT MANAGERS

  • Ability to keep confidentiality
  • Ability to organize a daily workload by priorities
  • Must be able to meet deadlines in a fast-paced, quickly changing environment
  • Use a proactive approach to problem-solving with strong decision-making skills
  • Maintain a professional level of verbal and written communication skills
  • Desire to always be better in your role and willing to self-reflect on how you can improve
  • Enjoy helping others
  • Value efficiency and quality equally

SPECIALTIES

Technical Specialist

RESPONSIBILITIES AND DUTIES

Assist in the development, implementation, refinement, and management of our client's online marketing strategies, including the technical build and implementation, WordPress sites, automated marketing initiatives with their CRMs, social media channels, blog posts, email newsletters, creative content, SEO, launches, summits, analytics, PPC, ads, Infusionsoft automation, online contests and more.

SKILLS NEEDED

  • List Develop in WordPress
  • Read & write in HTML
  • Use CSS to make magic happen
  • Make Adobe CS do anything you need
  • Use SEO to have your sites rank and be seen
  • Site best practices for LinkedIn, Facebook, Twitter, Instagram, Pinterest
  • Experience with email marketing and CRMs
  • Use technology to automate marketing practices with CRMs like Infusionsoft or ActiveCampaign
  • Write and implement a marketing strategy
  • Understand UX and create a customer journey that is conversion focused

Content Writer/Social Media Strategist

RESPONSIBILITIES AND DUTIES

You will be there to support with content writing and social media strategy for our team and clients. This includes writing and scheduling social posts, evaluating and developing marketing strategy, running ads and analytics, as well as writing content for other websites and marketing campaigns.

SKILLS NEEDED

  • Use all social media platforms and develop strategies for them using the latest trends and best practices
  • Interpret analytics and use that information to make data-driven decisions
  • Create and implement PPC ads with FB and Google
  • Match branding and designs to client needs
  • Write story-based content that is engaging and fun to read
  • Match different writing styles and voices
  • Know how to write with SEO as a top priority without sounding like a robot

Visual Design

RESPONSIBILITIES AND DUTIES

Assist in the development, visual representation, and implementation of our client's online marketing strategies. Design visually appealing (to the client) graphics, websites, social posts, flyers, maybe some videos, layout pdfs, all while helping and supporting other roles in the office.

SKILLS NEEDED

  • Make Adobe CS do anything
  • Keep up with social media trends and best practices
  • Layout website designs in WordPress
  • Design a brand
  • Develop and follow style sheets
  • Engage a user through an experience you design with a goal in mind
  • Instantly see inconsistencies in fonts and spacing
  • Understand the difference between making something "pretty" versus something that converts customers
  • Take feedback and criticism as a tool to make a final look the customer loves

Administrative Assistant

RESPONSIBILITIES AND DUTIES

You will be there to support the admin needs of our clients and our team. This includes scheduling social posts, making calls for clients, customer service emails, personal tasks for some clients (booking appointments, follow up calls, research), booking travel, addressing envelopes, formatting Word docs, ordering supplies, using various software, paying bills, and other tasks as assigned.

SKILLS NEEDED

  • Run a schedule like you are directing traffic
  • Troubleshoot basic tech issues and look for solutions
  • Use Office suite products well enough to teach a course on them
  • Make Adobe CS do anything you need
  • Use SEO to have your sites rank and be seen
  • Handle and manage unorganized CEOs, point them to where they need to be, and see areas where you can support them better
  • Do basic bookkeeping, time tracking, payroll type tasks
  • Be firm while never turning off your customer service voice